Privacy Policy – Escalix
Last updated: November 22, 2025
This Privacy Policy explains how we (the Escalix team) collect, use, store, and protect your personal information when you visit our website https://escalix.io or use our services.
By using the website, you agree to the practices described in this Policy.
Key Definitions
- You – an individual or a company representative accessing or using our services.
- We / Escalix – the legal entity (LLC or sole proprietor) registered in Dnipro, Ukraine.
- Website – https://escalix.io and all its subdomains.
- Personal Account – your unique account on the platform.
- Personal Data – any information that can identify you (name, email, phone, etc.).
- Technical Data – automatically collected information about your device, IP address, visit time, etc.
What Data We Collect
1. Data you provide directly
- First and last name
- Email address
- Phone number
- City and address (if required for delivery or invoicing)
- Company details (if registering as a legal entity)
2. Technical data (collected automatically)
- IP address
- Browser type and operating system
- Pages visited and time spent on them
- Unique device identifiers
- Referral source (ads, search engines, etc.)
3. Cookies and similar technologies
We use cookies, web beacons, and other tracking technologies to improve site performance and analyze user behavior.
You may disable cookies in your browser settings, but some features of the site may then become unavailable.
Types of cookies we use:
- Essential – required for login and core functionality
- Functional – remember your language, region, and preferences
- Analytical & Marketing – help us understand what interests you
How We Use Your Data
- To provide and maintain our services
- To manage your Personal Account
- To fulfill contracts (e.g., deliver paid services or products)
- To send important notifications (security updates, pricing changes, etc.)
- To send newsletters, offers, and useful content (only if you haven’t opted out)
- To analyze usage and improve the website
- To protect the service from fraud and attacks
- To comply with legal obligations
Who We Share Your Data With
Your data may be shared with:
- Service providers (hosting, analytics, payment gateways, email services) – strictly as needed for their tasks
- Affiliated companies (if any arise in the future)
- Partners for joint promotions or offerings (with your consent)
- A potential buyer in case of a business sale or merger
- Law enforcement or authorities when required by law
We never sell your personal data to third parties for their own marketing purposes.
How Long We Keep Your Data
Personal data is retained only as long as necessary to provide the service and meet legal requirements. After account deletion or termination of cooperation, we delete or anonymize the data within a reasonable timeframe (typically up to 90 days), unless longer retention is required by law (e.g., accounting records – 3 years).
Where Your Data Is Processed
Primary servers are located in the European Union and Ukraine. Some partner services may process data in other countries (e.g., the United States). In such cases, we enter into agreements ensuring a level of protection no lower than that required in Ukraine and the EU.
Your Rights
You have the right to:
- Access the data we hold about you
- Correct inaccurate data
- Request deletion (where no legal basis for retention exists)
- Restrict or object to processing
- Withdraw consent for marketing communications
- Receive your data in a portable format
To exercise any of these rights, contact us at mykyta@escalix.io
Children’s Privacy
Our service is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you are a parent and learn that your child has provided us with personal information, please contact us, and we will delete it immediately.
Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for their privacy practices. We recommend reviewing the privacy policy of every site you visit.
Changes to This Policy
We may update this Policy from time to time. Significant changes will be communicated:
- By email (if we have your address)
- Via a prominent notice on the website
- By updating the “Last updated” date above
The new version becomes effective upon publication.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please write to:
Email: mykyta@escalix.io
We will respond within 30 days (usually much faster).
Thank you for trusting us with your data!
The Escalix Team